Google Nest Thermostat E is on "Continue Setup at app..." and google home wont detect it

[Robert9208]

Hi All,

I just bought the new Nest thermostat E, I first connected it to the app and it worked fine but for some reason there was no heating option, only cooling. So I cleaned all the copper wires and factory reset the Nest Thermostat. After that, I have not been able to connect my phone to the device again, everytime it is looking for the device it just fails, I am not sure what is going on.

I have tried taking out the batteries and plugging it on and off again. I have tried deleting and resintalling the app but nothing. Please, any assistance would be amazing.

[MrVacca]

Hi @Robert9208 - I think you need to remove the device from your home within the Google Home app - is it even listed in there? 

[Robert9208]

Hi @MrVacca , nope, nothing is listed there. I even tried creating a different location and tried adding and nothing.

[EdwardT]

Hi folks,

@MrVacca, thanks for the help!

@Robert9208, thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What's the exact message that you're getting on the app?
• What device are you using to set it up?
• Could you share a photo of the wiring of your Nest Thermostat?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi Robert9208,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Jake]

Hey there,

I wanted to check in and see if you managed to see Edward's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake