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Google Nest Thermostat not showing any wifi to connect to

Airboy
Community Member

Hello! 
I seem to be having the same wifi connectivity issues as I see with so many others. Upgraded to be able to control via wifi, but nothing is working. Tried the fixes of rebooting, restarting, etc but nothing works. How can I get a replacement? That’s seems like the only fix that I’m reading here. 

@Google Please help and stand behind your product. So far it’s only been able to raise my blood pressure.

 

Thank you!

6 REPLIES 6

MelbaDT
Community Specialist
Community Specialist

Hey Airboy, 

 

Sorry to hear about your thermostat and for the delayed response. I also appreaciate that you've taken the time to try those steps already. 

 

A few questions — what specific Nest thermostat do you have? Are you getting a specific message on your thermostat's display or on your Google Home/Nest app? If yes, what is it?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going with your thermostat? Still need our help?

 

Best, 

Melba

Airboy
Community Member

I was able to connect with the support desk through chat and finally get it working. Thank you

MelbaDT
Community Specialist
Community Specialist

Hey Airboy, 

 

Got it and thanks for getting back to us — we're glad to hear that you've got it sorted out with the help of our support team. Feel free to let us know should you have any further questions. 

 

Best, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey folks,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.

 

Thanks for the help, Melba. 

 

Best regards,

Ryan


 

Ryan_G
Community Specialist
Community Specialist

Hey there,

 

Thanks for being here in the Google Nest Community. 

 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Have a great day.

 

Best regards,

Ryan