Google Nest warranty from 2 years ago`

[Johnpanzarella]

I had a previous claim over a failed Google Nest thermostat that was approved by customer service... 1.5 years ago.  They told me my color was out of stock and it would ship when in stock.

Needless to say, I have received nothing further from google about this.  I even have a claim reference number.

Unfortunately, it appears that google has completely disposed of the ability to contact anyone to make a warranty claim  or follow up on one. (or hidden it sooooo well that I can't find it).  

I replaced my thermostat with another nest in a color I don't like but can live with.  I would like to get a credit for my original nest towards some other product, or be sent the actual thermostat.

[MelbaDT]

Hey Johnpanzarella, 

Thanks for reaching out to the Google Nest Community and I'm sorry to hear about your experience. I want to dig deeper into this. 

Could you provide the case id of your interaction with our support team so I can have it reviewed?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in if you still need help with your Nest thermostat. Feel free to reply back to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba