w5 error code.

[ianreilly1963]

I have a w5 error code. Tried every trouble shooting recommendation, driving me crazy, any advice?

[MelbaDT]

Hey ianreilly1963, 

Thanks for reaching out to the Google Nest Community and I'm sorry to hear about your Nest thermostat. I want to dig deeper into this. 

A few questions — what specific Nest thermostat is this? Could you provide a photo of your display showing the code you're getting? Also, could you provide a rundown of the steps you've already tried just for us to cover all our bases?

I'll be waiting for your response. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― do you still need help with your Nest thermostat?

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba