Our Google Nest Learning Thermostat continues to give an error message every time we try to connect the thermostat to the Nest App. We have tried resetting the thermostat several times and also tried the factory reset several times, however we continue to get the same error message that the thermostat can not connect to the Nest App. We tested our internet connection and reset our router several times and we are still unable to connect to the app.
I have the same issue. We changed wifi, the directives told me to remove the thermostat icon then add the device one more time. I go through all the motions, scan the QR code, etc. The system cannot locate it.
I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
