04-17-2023 09:33 AM
I entered the wrong type of heating system, so the heat doesn’t come on.
I tried following the instructions by working from the thermostat, but it will not show my heat source.
should I cancel this device and start over from scratch?
04-21-2023 12:33 PM
Hi J-Beck,
Thanks for reaching out, and I'm sorry to hear about the situation. We'd like to take a look at this for you.
Would you mind listing down the troubleshooting steps you did? I'll look forward to your response.
Best,
Zoe
04-24-2023 01:56 PM
Hey J-Beck,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
04-28-2023 10:28 AM
Hey there,
I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake