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Thermostat: I entered the wrong http of heating system.

J-Beck
Community Member

I entered the wrong type of heating system, so the heat doesn’t come on. 
I tried following the instructions by working from the thermostat, but it will not show my heat source. 

should I cancel this device and start over from scratch?

3 REPLIES 3

zoeuvre
Community Specialist
Community Specialist

Hi J-Beck, 

 

Thanks for reaching out, and I'm sorry to hear about the situation. We'd like to take a look at this for you.

 

Would you mind listing down the troubleshooting steps you did? I'll look forward to your response. 

 

Best,

Zoe 

Jake
Community Specialist
Community Specialist

Hey J-Beck,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake