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Community Member

Im ready to pull all the google home equipment out of my house.  I purchased the original Nest Thermostat, loved, and still love it.  Google has completely destroyed Nest product line and the Nest brand.  


The transfer to ADT is terrible.  It looks as if they are offering a comparable package but they are NOT.  


The ADT system lacks the NFC key fab convenience.  It doesn't integrate with the existing Nest app meaning I have to bring yet another app that I did not want into my life.  And if you added anything beyond the original two door/window sensors (as most people did): Google does not care and will provide no support to replace them.  All they do is lock you into a future relationship with ADT or have you put more Google product into your home.   


It is clear that this is the part of the partnership between Google and ADT where Google forces ADT on its existing customer base.  It is a disgusting way to treat the average consumer that USED to believe in the Google brand.  @madebygoogle




Seconded here.

Since Google has been involved the system has gone to pot, and a huge amount of people forced to use Gmail accounts rather than their own email.

Just that stops the user using IFTT as an example, an excellent little tweak.

Shame really.

Community Member

AGREED! Google has completely destroyed the NEST Brand.  Nest had beautiful functional products, from Nest Protect, Nest IQ cameras, and so on.  The google branded updates do not compare at all. 

Community Specialist
Community Specialist

Hi everyone,


Thanks for bringing this up here in the Community. The new Nest Thermostat, Nest Cameras and Nest Doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future. I'd suggest you send feedback using this link to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.