cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google nest battery issues

Andrewchard76
Community Member

IMG_0344.jpeg

 some assistance please

 

I came back from a a night away to find our NEST was off, after taking it off the wall and putting it back on it displayed this message... So I charged it for around 12 hours using the USB and the light was flashing green, it displayed to put it back on the wall

 

But It still shows this message

 

There had been no sign of any issues before we left for the weekend

5 REPLIES 5

Patrick_Caezza
Diamond Product Expert
Diamond Product Expert

@Andrewchard76 

 

Can you post the voltage that you see when following this? Us the On your thermostat procedure

Nest thermostat's technical information

How do you have the thermostat wired? Can you post a picture of the base plate wiring?


To ensure that I see your reply, please tag me using @Patrick_Caezza

IMG_0347.jpegHi Patrick

 

Attached as requested

 

Thanks in advance

IMG_0349.jpeg

@Andrewchard76 

Unfortunately I know nothing about the heat link version used in the UK/ Europe. 


To ensure that I see your reply, please tag me using @Patrick_Caezza

aperezdeleon
Community Specialist
Community Specialist

Hiya Andrewchard76,

 

Thanks for reaching out to our community.

 

And thanks for lending a hand, Patrick_Caezza.

 

It's great you could test the thermostat's battery by charging it for 12 hours. However, since your thermostat still shows a low battery message, I'd kindly ask you to remove it from your Wi-Fi network. An unstable Wi-Fi network can cause the thermostat to have trouble keeping a full charge. If the battery stops draining after removing it from the network, we'll need to check some settings in your router to get everything working again.

 

Otherwise, if the battery keeps draining after removing it from your network for 24 hours, please fill out this form and let me know once you've done so. I'll keep an eye out for your response.

 

Let me know how it goes.

 

Regards,

Angel.

Andrewchard76
Community Member

Thank you for all the replies

I can confirm that after speaking to Google using this Form - https://goo.gle/3BICUaB

They have replaced the thermostat, and i have returned my original, and this is now all working correctly