Google nest battery issues

[Andrewchard76]

 some assistance please

I came back from a a night away to find our NEST was off, after taking it off the wall and putting it back on it displayed this message... So I charged it for around 12 hours using the USB and the light was flashing green, it displayed to put it back on the wall

But It still shows this message

There had been no sign of any issues before we left for the weekend

[Patrick_Caezza]

@Andrewchard76 

Can you post the voltage that you see when following this? Us the On your thermostat procedure

Nest thermostat's technical information

How do you have the thermostat wired? Can you post a picture of the base plate wiring?

[Andrewchard76]

Hi Patrick

Attached as requested

Thanks in advance

 

 

[Patrick_Caezza]

@Andrewchard76 

Unfortunately I know nothing about the heat link version used in the UK/ Europe. 

[aperezdeleon]

Hiya Andrewchard76,

Thanks for reaching out to our community.

And thanks for lending a hand, Patrick_Caezza.

It's great you could test the thermostat's battery by charging it for 12 hours. However, since your thermostat still shows a low battery message, I'd kindly ask you to remove it from your Wi-Fi network. An unstable Wi-Fi network can cause the thermostat to have trouble keeping a full charge. If the battery stops draining after removing it from the network, we'll need to check some settings in your router to get everything working again.

Otherwise, if the battery keeps draining after removing it from your network for 24 hours, please fill out this form and let me know once you've done so. I'll keep an eye out for your response.

Let me know how it goes.

Regards,

Angel.

[Andrewchard76]

Thank you for all the replies

I can confirm that after speaking to Google using this Form - https://goo.gle/3BICUaB

They have replaced the thermostat, and i have returned my original, and this is now all working correctly