Google nest no longer learning

[oscar2504]

At one point i could control my nest via the nest app. Then when maintained via google home this was no longer. And when i try to scan QR code to connect to Google home i get "unable to pair device, configuration not available". Any advice appreciated 

[GarrettDS]

Hey there oscar2504, 

Sorry to hear about the issues that you're having with connecting your thermostat, I know it can be frustrating but I'm happy to look into this for you.

Just a few questions here:

• Aside from the message that you are getting, is there any error code showing on the app?
• What is the operating system of the device that you are using?
• Have you tried another device and see if you are getting the same message?

Troubleshooting: 

• Quit and restart the Nest or Google Home app.
• Toggle the Bluetooth radio off or on.
• Make sure assisting product is awake and it is within distance.
• Try manually entering the entry key instead of scanning.
• Try a different mobile device. 

Let me know how it goes.

Best regards, 

Garrett DS

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS