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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
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  • 5 kudos

Worcester Boiler keeps tripping (Heat Link Amber 2.5)

Last year my boiler would trip randomly when the heating was scheduled to come on.I had british gas come out and check the boiler but could find nothing wrong with it as it had basically been replaced with new main board and heat exchanger a few mont...

mrliam69 by • Community Member
  • 51 Views
  • 1 replies
  • 0 kudos

Resolved! Nest thermostat won’t connect to WiFi

I am having a problem connecting my nest thermostat to the WiFi. A previous user had been using this nest successfully connected to WiFi- with the same WiFi network name and password. They then disconnected from this thermostat and when I try to conn...

2nd gen Heatlink not working

This morning, my thermostat started displaying a H71 error. Everything was working fine last night and nothing has been moved or changed. I have a 2nd generation thermostat. There aren't any lights showing on the heat link. I've tried resetting the h...

EmmaG24 by • Community Member
  • 73 Views
  • 1 replies
  • 0 kudos

Heat link isn't working

HiLast night my thermostat started displaying a H71 error. Everything was working fine before then and nothing has been moved. I have a 3rd generation thermostat. There aren't any lights showing on the heat link. I've tried resetting the heat link, r...

Energy history

App is not showing yesterday's energy history. It's set on eco. This has never been a problem. Please advise.

Adaleine by • Community Member
  • 68 Views
  • 1 replies
  • 0 kudos

Install Google nest thermostat

When I check the next thermostat compatibility on Google, it says compatible, but when I install, it says not compatible. I have R,W, G wire and a jumper from R to Rc. Do I have a fuel sys. Is that compatible with Google nest thermostat (not learning...

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