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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4001 Views
  • 0 replies
  • 5 kudos

Resolved! Presence sensing isn't an option on my partner's phone

I have a home account set up for my partner and me, but presence sensing doesn't show up as an option on his settings page. From my phone it says he has "location access off," but he has Google Home set to "always" in his Location Services. We've tri...

Replacement nest heat link

I had a phone call with. Google rep today at 5.20pm or so due to the fact my nest heat link stopped working.We went through everything over the phone and he confirmed a replacement piece was to be sent to me, he said there would be a form emailed to ...

Resolved! cannot share thermostat access with a family member

This below copied from another post just does not work and I am unable to share control of the Nest products with my spouse. The below instructions have been followed and he appears as a family member in the google home app, but the nest thermostat d...

Leigh9192 by Community Member
  • 406 Views
  • 9 replies
  • 0 kudos

Home app shows Nest icon instead of Energy Dashboard

I have a Nest thermostat that's been running for months. I have the Nest app and Google Home app on my Android phone. I have confirmed my nest account is migrated to Google. On the nest device and in the nest app I can see the short history, but I wa...

evangion by Community Member
  • 61 Views
  • 1 replies
  • 0 kudos

Air conditioning blowing heat

Hello!I know this has been talked about on other posts, but I wanted to make sure I was doing the correct thing before I changed the wiring for my system. When I first installed my Nest Learning Thermostat, it would blow hot air when it was supposed ...

NestThermostatWiring.jpg OldThermostatWiring.jpg

Nest with 2 stage heatpump

I have a Nest Learning thermostat, our system is a 2-stage heat/cool Lennox heat pump. Aux heat a elec coil in the air handler. Our run times for both heat and cool are way too long. I track it from the app. It seems that the Nest will only run the 1...

Nest Thermostat Blowing on Cool blows hot air

My Nest thermostat is acting weird.Now I can't push cool air. I tried 50 times by closing the breaker and restarting the whole thing and once it worked for 30 minutes cooling and after hot air started to come out even though on my Nest it is still in...

aerispac by Community Member
  • 70 Views
  • 1 replies
  • 0 kudos

Nest thermostat blowing cold air

Hello guys. I need help. I bought and I installed the nest thermostat on Saturday. We didn’t need either the heat or the cool air so didn’t notice it wasn’t working. Well last night it dropped to -10° and the kids were freezing. The heat setting is j...

Sheenaf16 by Community Member
  • 61 Views
  • 1 replies
  • 0 kudos

Heating and cooling issue

Hi all, I installed my thermostat and noticed coupe issues.. there’s an orange wire which means I have a heat pump but when I connect that wire, the AC won’t stop cooling even 10 degrees below the set temperature. So I removed and the issue seemed to...

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