Google nest thermostat not connected to Wi-Fi

[Davidbarron1979]

So we have a google nest thermostat that won’t connect to our Wi-Fi after we had a power outage. Can anyone help?

[Markjosephp]

Hello Davidbarron1979,

I'm sorry to hear you're having an issue reconnecting your Nest Thermostat back to the Wi-Fi network. I'd be happy to take a look at this for you.

Could you tell us which Nest Thermostat model you have? If you have the Nest Learning Thermostat or the Nest Thermostat E, check the battery level first in the Technical Info settings. If it drops to 3.7 volts, there is a tendency to disconnect it from smart features in order to save the battery. So charge the thermostat display for at least an hour using a micro USB charger before attempting to reconnect.

For the Nest Thermostat 2020 model, pull the thermostat display from its base and remove the batteries for at least 2 minutes to refresh before plugging them back in. Then check the connection.

Keep me posted on how it goes.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate the help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hey Davidbarron1979,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,

Jenelyn