Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google nest thermostat

Community Member

Hi, I need help. My google Thermostat is not charging the battery and can not to connect to wifi.


Community Specialist
Community Specialist

Hi fgenat, 


Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, please answer the following:


  1. Are you located from North America or Europe? 
  2. What type of Nest Thermostat do you have?
  3. When did the situation first occur?
  4. If the thermostat was recently installed: What is the make and model of your heating, ventilation, and air conditioning (HVAC) equipment?
  5. Are the power breakers on, and do you receive power to your home?
  6. Is the thermostat's display seated properly?
  7. Are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?
  8. Did you charge thermostat display using a micro-USB cable?
  9. For how long did you charged the thermostat display?
  10. For how long does the thermostat display lasts after charging it?
  11. Is there any message or code that appears on the thermostat's Settings > Network.
  12. What is the thermostat's Battery, VOC, VIN, and lIN power readings under Settings > Technical Info > Power


I'll look forward to your response.