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No Nest App on my thermostat so I can not find my entry key

fairorth
Community Member

My bedroom nest thermostat does not show up on my Nest app on my phone. When I go to add the device (already installed) in, it says to go to Settings then select Nest App (on the thermostat) to bring up the Entry Key, but on my thermostat under Settings there is no such entry for Nest App.

Is there a way to discover my Entry key via the thermostat or do I need to take it apart and use the scan code?

Thanks!

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

To confirm, which model of thermostat is it?

How to tell which Nest thermostat you have - Google Nest Help

fairorth
Community Member

Thank you David.

 

It is the Nest Thermostat, top left in the picture you linked.

Marc

David_K
Platinum Product Expert
Platinum Product Expert

In that case, you can't add that thermostat model to the Nest app. It's designed for, setup, and managed exclusively with the Google Home app. Is it already setup and viewable in the Google Home app?

fairorth
Community Member

Thank you David! Yes, it is working in the Google Home app. I actually forgot about that app and was looking strictly at the Nest App!  I will just use this Google Home app and I think all is fine now.

 

Thanks again for your help!

 

Marc

David_K
Platinum Product Expert
Platinum Product Expert

No problem!