Google thermostat not work

[Zzl]

I decided to replace my comfortable365T with a nest learning thermostat, but it didn't work when it was connected. I wonder if I didn't connect the wires right or it was not compatible. The wiring method is as follows: R>R,C>RH,W1OB>W1,Y1>Y1,G>G. Thank you

 

 

[MelbaDT]

Hey Zzl, 

Thanks for reaching out and for the photos. 

Could you provide a clear photo of how your original thermostat was wired? Also, what system do you have? Do you have a heat pump of a conventional heating/cooling system?

Best, 

Melba

[MelbaDT]

Hey there, 

How's it going? Still need our help here?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba