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H71 Error, Heat link not working

Countryescape
Community Member

‎11-01-2023 06:10 AM

I have 2 Nest thermostats - One is working perfectly well, but this has been replaced late last year as this failed and was automatically replaced by BOXT. 

Now my downstairs link has stopped working with the code H71 and there is no light on the link so unable to reset.

They were originally installed in 2021.  

Can someone from Nest/Goggle let me know how this can be resolved please as I'm unable to control heating?  Do I need a new Link? 

Thanks 

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David_K
Platinum Product Expert
Platinum Product Expert

‎11-11-2023 03:27 AM

The best way to get support with this is to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.
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