H72 Heat Link Not Working

[CameronAlpine]

Our heatlink is dead, no lights no nothing and thermostat just says h72 can't connect to heat link

[RXShorty]

Hi @CameronAlpine 

It is a known issue with the heat link and according to this Blog, you should be able to get a replacement without an issue if you are from Europe that is.

Contact Google Nest support by filling out the form without choosing a possible solution and just clicking Next. This will let you chat with Google support (if it are working hours that is) https://support.google.com/googlenest/gethelp 

[george_t]

Hi @CameronAlpine. I'm sorry to hear that you're experiencing this issue, but no worries, help's here! Did you manage to get in touch with our colleagues yet? Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[AndaD]

@CameronAlpine, how does everything go? I see that my colleague provided you with some steps to follow. Did any of them work? Let me know. 
 

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.