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Heat Link Box Dead, Need Nest Advisors Advice

Nest1stuser
Community Member

Can anyone help me how to get hold of anyone with a fault problem with the heat link please? I have tried the obvious phone number, but gave up after waiting for sometime.

The heat link has died, and I need advice where I go from here. Moved into a new house and the heating worked fine, but after doing a factory reset to put our own details in, the system has failed after a few days.

I have read all the people having the problem, and hope a Nest person can step in and help.

Thank you

6 REPLIES 6

Ashepherdson
Platinum Product Expert
Platinum Product Expert

I have escalated this to the Google Team, as we here are just community members.  If you have already factory reset the thermostat, have you reset the heat Link?

https://support.google.com/googlenest/answer/9251317?hl=en-GB

 

Yes have done all the obvious, and checked power to the box, and that's fine. The box is dead coming out by the looks of things.

Contacted support, will wait to see what they say. I expect a call within 48hrs.

CristianC
Community Specialist
Community Specialist

Hi there. Sorry for the late reply. How's it going with your Heat Link?

AnaM
Community Specialist
Community Specialist

Hey there,

 

Just checking, do you still need help?

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.