11-06-2021 05:49 AM - edited 11-06-2021 05:50 AM
Can anyone help me how to get hold of anyone with a fault problem with the heat link please? I have tried the obvious phone number, but gave up after waiting for sometime.
The heat link has died, and I need advice where I go from here. Moved into a new house and the heating worked fine, but after doing a factory reset to put our own details in, the system has failed after a few days.
I have read all the people having the problem, and hope a Nest person can step in and help.
Thank you
11-06-2021 06:08 PM
I have escalated this to the Google Team, as we here are just community members. If you have already factory reset the thermostat, have you reset the heat Link?
https://support.google.com/googlenest/answer/9251317?hl=en-GB
11-07-2021 01:49 AM
Yes have done all the obvious, and checked power to the box, and that's fine. The box is dead coming out by the looks of things.
11-07-2021 02:28 AM
Contacted support, will wait to see what they say. I expect a call within 48hrs.
01-11-2022 06:16 AM
Hi there. Sorry for the late reply. How's it going with your Heat Link?
01-14-2022 09:26 AM
Hey there,
Just checking, do you still need help?
01-17-2022 02:35 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.