Heat Link Failure

[gavfreemanlon]

My heat link failed yesterday after 15 months. No lights, dead. What do I need to get a replacement?

[Frustratedddd]

What did they say when you rang them????

[gavfreemanlon]

Not got through yet, I have kids and a cold house and cannot wait for google to respond so I am awaiting an emergency boiler repair.

[Frustratedddd]

I have just rang them, but they are busy I expect. Probably because all the Heat Links are failing!!

Keep ringing them, or failing that, use the chat. Easy!

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

[CristianC]

Hi @gavfreemanlon,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?


Regards,
Cristian

[CristianC]

Hello again. Just checking in. Do you still need my help?