Hi There - I’m getting error message H71 - but heat link is dead - no lights and unable to reset. Have had no power/electrical/heating issues or work done. The set up has been working fine for the past 2 years and I have no idea what has happened. Power to the boiler is fine - and have hot water.
I've send my thermostat back to the company where i bought it. Thank god for EU garantee laws. Got a New one for free, but that is broken as well, wifi issue. It cant connect to the internet. No more Nest for me.
Oh no. Can you send me a photo of the thermostat screen in Settings > Network? Here are some steps you can try:
1. Restart the thermostat from Settings > Reset > Restart
2. Reset the Network settings from Settings > Reset > Network
3. Check if it picks up your mobile hotspot
Thanks for trying. Do you have a case number for your interaction with Google Nest support? Can you also tell me the battery level from Settings > Tech Info > Power?
I tried the steps below, but it just says “your thermostat cannot control this equipment properly” and then if I press continue, it takes me back to the H71 error code.
I have the same problem. The Nest Thermostat complained of not connecting to Heat Link, H71 error. Our gen 3 Nest heat link appears to be dead - no lights on it at all despite power to the unit being intact and no tripped circuit breakers. Switching off power and on again did not help. Boiler appears to be alive, but I cannot switch on the heating. I have contacted Google Support and am awaiting them getting back in touch with me hopefully for discussion of a replacement Heat Link.
Google told me they would reimburse a £30 temporary switch installed up to a cost of £100 allowing the system to be switched on. However engineer suggested the replacement heat link arrives fast enough that he suggested not to bother. It is a cold wait though!
My new Heat link is now installed. It’s the thermostat that won’t shift from the H71 error code that is now the issue! At least I can switch the heat on, I just can’t time control it, which is frustrating.
I have a dead heat link too, 18 months old and supplier said bad luck, only gave 12 month warranty, just buy a new one. Pretty poor for what they cost. New one installed and working as it should (probably until the warranty expires)
Oh no! Same situation for me, but I didn't contact the vendor but went to Google Nest direct. It seems they are going to supply the replacement and installation free, but will only know that when we have sent dead unit and installer invoice back to them... 🤞
I checked Google’s website and they do provide a 2 yr warranty that the wholesaler had to honour. I’m going to pop to screwfix tomorrow and have the argument.
I'm really sorry for such a delayed response, but I'd like to help you out. Please let me know if you still need assistance with your issues and I'll be happy to offer it.
I'll do my best to help you sort this out. Please try the following:
1. Restart the Heat Link:
Press the Heat Link's button for 20 to 30 seconds or until the LED is slowly pulsing blue to show that it's ready to be paired.
The Heat Link's status light will pulse blue indicating that it's restarting.
Check the color of the Heat Link's status light
2. Restart display:
Turn off the router and other Wi-Fi and/or Bluetooth devices (speakers, cordless phones, baby monitor, modem, etc.).
Restart the display by pressing on it for 10 to 15 seconds until it turns off. If the display doesn’t restart, remove it from the base and restart it by squeezing it in hand.
After fully restarting, if there's an error that the devices are not connecting automatically, select Check Again. It will automatically connect if it can.
3. Try to connect the thermostat with the Heat Link again.
I’m at a loss with mine because the wholesaler only provide a 1yr warranty, Google say 2yr but no idea how to arrange a repair or replacement, not impressed, especially as I see more and more going wrong. Wouldn’t recommend it anymore
I'm sorry to hear about your experience, but the warranty that comes with our products is indeed 2 years, so if the retailer wouldn't help out with a replacement, we can do that for you if it's needed.
Hi, I’m hoping for a reply from Google but nothing so far. Have sent all details, proof of purchase etc. Screwfix have said they’ll replace it assuming they have written authorisation from Google as there screen shows 12 month warranty only.
@Davedooby I contacted support through the nest app, on the home page top 3 lines and go to support put all your details in there and I was contacted via email. I had to provide some info and was informed mine was just out of the 2 year warranty but google would send a replacement, I raised the case on sunday and received the replacement today, fitted and all working fine now I cant fault google for their service.
Thank you, I don’t believe I have a case number?? I entered all the details on the warranty part of the website, had to attach proof of purchase and provide serial number etc and it said I’d have a reply up to 14 working days but that was it.. should I try again?
Did you send everything via email? If so, it would be best to contact us via phone or live chat, that is a much faster way of getting it resolved. If you want, I can create a case for you if you are ok with me sending you an email to the email address showing on your community profile and we'll be in touch this way.
Thank you for your assistance. I would very much appreciate if you could send an email. Happy for you to use my address. It was an online form I filled out before if I remember rightly.
