09-28-2021 10:53 AM
Hi,
09-30-2021 06:49 AM
Thank you for all the information @richt87 . I would be happy to try and assist you.
Just to check, do you see any message in the Nest app regarding the thermostat or can you still control both from the app without issue?
Best regards,
AlexD
09-30-2021 08:25 AM
Hi, I can’t see anything out of the ordinary on the app or the nest its self, I can stop change the temp/set eco mode. But as the heat link isn’t doing anything there is no response.
10-05-2021 07:10 AM
Still no luck with this, i've reset the network settings, no change after rejoining network. I've done factory reset, same result. The heat link just doesn't seem to respond to any thing.
11-03-2021 08:23 AM
Hey @richt87. Sorry for the late reply. I want to open a case for you. Can I send you an email?
11-05-2021 08:26 AM
Hey there. Just checking in. How's it going with your Heat Link?
11-08-2021 06:51 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.