Heat Link

[ChelseaK]

Heat link has no power

no lights at all

lights come in if plug in usb cable via a plug, but too light stays amber and will not reset if held for 20 seconds. 

hold it for 10 seconds and it resets but no light change still amber and 2 green.

need replacement 

[Frustratedddd]

Yet again a common problem, your Heat Link is dead!

The USB port by the way is a good as useless to you, as it's a service point only.

Ther are dozens of examples on here about this.

[CristianC]

Hey @ChelseaK,

Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.

Here are some helpful troubleshooting steps:

Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs

Could you also help me with some answers to these questions?

How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?


Regards,
Cristian

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?

[CristianC]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.