Heat Link

[drewoswald1]

Our heat link has just stopped working . No lights nothing . We have no heating . I’ve tried all the remedies but this crap piece of kit is not responding . Help please. 

[george_t]

Hi @drewoswald1. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[drewoswald1]

Thanks for replying. I spoke to your helpline and a replacement heat link is on its way.

[CristianC]

Hey @drewoswald1. I'm happy to hear you got this sorted. I'm going to lock this thread. Should anything come up, feel free to open a new one.