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Heat link has died.

Smithy1509
Community Member

Hi, my heat link for my gen 3 nest has died. Is there anyway I can get a replacement,,?

10 REPLIES 10

AlexD
Community Specialist
Community Specialist

Thanks for reaching out to us here @Smithy1509 . I would be happy to try and assist. We just need to try and check a few things together. 

 

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

 

Smithy1509
Community Member
 Hi AlexD, thanks for replying, yes all electrics are fine. I've swapped over to an old thermostat so we can have heating, which works fine. When the heat link was connected I checked everything then swapped to old thermostat and that worked fine, I then swapped back to the nest but still nothing, so I swapped back again.

AlexD
Community Specialist
Community Specialist

It is good to hear you have some way of activating the heating. Just a few details I wanna check to document everything:

 

1. When was the thermostat installed?
2. When did you first notice this behavior?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently? 
7. Do you have only one or multiple Google Nest thermostat devices at the location?
 

Smithy1509
Community Member

1. It was installed 3 years ago.

2. It died about 6months ago. ( Lazy I know, just haven't had time to do anything about it)

3. It was installed by myself. Qualified gas engineer and electrician.

4. The thermostat just said it couldn't connect to the heat link.

5. aware of no power cut or surge. SPD on consumer unit which is still working.

6. No works carried out at the time.

7. No other thermostat devices.

I understand things have a life span. I'm not looking for a freebie, I'm just looking to buy a new heat link as I'd begrudge buying a new nest when there's nothing wrong with it.

AlexD
Community Specialist
Community Specialist

Thank you for all the information. Would it be ok if I sent you an email? Using the email associated with your account. So I can create a case and see  what options we got. 

Smithy1509
Community Member

Yes that would be perfect. Thanks for your help.

AlexD
Community Specialist
Community Specialist

Great. I sent you an email, it should soon reach you. Check it, go through what is in it and let me know once it's done. 

DragosC
Community Specialist
Community Specialist

Hi there @Smithy1509,

 

I've replied to your email. Please take a look and let me know how you'd like to proceed with the Heat Link replacement. Have a good one! 

george_t
Community Specialist
Community Specialist

Hi @Smithy1509. Just checking in, were you able to reply to my colleagues email?

GeorgeT

Vladut
Community Specialist
Community Specialist

Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!