3rd Gen Thermostat battery failure

[ADW1]

Hi,

Recently my 3rd gen thermostat has not been holding a charge (at first the WiFi stopped working, then it fell into a cycle of constantly restarting), either when connected to the base or when charged by USB overnight. After these issues presented, my Heat Link also then died, which Google has since replaced.

The engineer and I suspected that the faulty Heat Link may have been the cause of the issues with the thermostat, but even after its replacement the thermostat still does not hold a charge, so it appears to be a faulty battery issue.

Please could you let me know what the next steps should be to get this sorted out.

Thank you.

[Vladut]

Hi there, thank you so much for reaching out. I apologise for any inconvenience caused by this. Can you please tell me if the display it's on the wall or on a stand?

[AndaD]

@ADW1

I was wondering if you still need our help. Let me know and I'll be happy to assist you.

[ADW1]

Hi - thank you both for replying. I reached out to customer service directly shortly after creating this, and they have agreed to send out a replacement. 

[AndaD]

@ADW1

That's amazing, well hopefully everything is sorted now. Don't hesitate to let me know if you still any additional help as I'm here to provided it.

[george_t]

Hi @ADW1. Just checking in, is there anything else I can assist you with at the moment?

[Vladut]

Hi there, as you haven't replied, we're just gonna go ahead and close the case. Let us know if you need anything else. Have a great day ahead!