Heat link no power

[Rembob]

Hello,  

I got a email that my heat link was offline. After checking, I don't see any status lamp. I've tried to put the power off and on. Press the button for 10/20/30 sec, but the status lamp keeps off.

No idea what happened and what I can do to fix it.

I bought it 2 years ago.

Hopefully it is fixable.

It's a h71 error what I get 

[Jenelyn_O]

Hi Rembob,

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Also, in what states are you located?

Best,

Jenelyn

[Rembob]

Hi.

I think it is the Nest Learning Thermostat2nd gen.

I live in the Netherlands.

Greeting 

[Paul_R]

Hi @Rembob ! I'm really sorry to hear about this, but I'll do my best to assist you. Could you please answer to the following questions and try the steps at the end?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup?
Were there any power outages recently?

Check for all the breaker switches to be on.
Turn the breaker switches off and then on again.

Try to activate the manual mode of the Heat Link by pressing on the button.

[Rembob]

Hi.

I got the a h71 error. Can't connect to heatlink.

I tried a different power cable. And it's now connected trough the USB option. that helps for 1 day. After that I got the same error.

There isn't anything changed past few weeks. It always worked fine the last 2 years

All the breakers are still good, and if got everywhere power.

I got the nest 2.

[LarisaL]

Hi there! Thank you for the answers. Is it okay with you if I send you an email, on the email you have in Community so we can create a case in our system? Many thanks, Larisa

[Rembob]

Hi larisal.

That is fine with me.

Thanks

[LarisaL]

I just sent the email. Please let me know once you've completed the form. 

[OannaCG]

Hello, just checking in, did you manage to see the message above?

[Rembob]

HI,
i have got the form, ill fill it asap.

[OannaCG]

Great. please let me know once it's done. 

[Rembob]

ive send the form, with Case ID [5-6804000033511 and "40047984" 

[OannaCG]

Thanks, I've found the form. I've sent you an email with some details I need, for your case, please reply to it and let me know here once it's done. 

[AlexD]

Hi, just wanted to let you know that my colleague got the email with the pictures. I will look over them and get back to you over email as soon as possible. 

[UanaC]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.