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Heat link not working and no lights

Martin_Ni
Community Member

Hi,

3rd Gen The heat link box has failed and had no amber or green led. Tried the 30 sec reset and check fuse board etc.

No heating and need a replacement asap.

Can you help please

3 REPLIES 3

Martin_Ni
Community Member

Hello Google Nest,

 

I have no heating and I cannot seem to contact you via your online web tool.

All contact boxes are greyed out? 

Can you please respond asap?

Thank you

Screenshot_20210920-101147.png

 

CristianC
Community Specialist
Community Specialist

Hi there,

Thanks for reaching out. Sorry for the late reply. I'll do my best to get this resolved for you. Could you also help me with some answers to these questions?



How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones are present in the setup?




Regards,
Cristian

CristianC
Community Specialist
Community Specialist

Hello again. Just checking in. How's it going with your Heat Link?