Heat link seems dead

[EVG]

Hi, my heat link seems to be dead, no lights on it at all. There is no problem with the power. Who do I contact for repairs / replacement? It’s just 1 year old.

[AlexD]

Hi @EVG , thanks for reaching out here. I would be happy to try and assist. 

If you haven't already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[EVG]

Thanks so much. We’re back up and running. There was a little switch in another room that controls the power to the heat link. 

[UanaC]

Woohoo! I'm so glad to hear that everything is back on track at the moment. Please let me or my colleagues if there's anything else we might help you with.

[AlexD]

Hi, just wanted to check in. Is everything still working as expected? 

[LarisaL]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.