Heat link stopped working

[Marat]

The thermostat is reporting error t72 "can't connect to Heat link".  The Heat Link itself has no lights on and doesn't respond to the power cycle or reset procedure.  There appears to be power to the heatlink terminals but no voltage sent out to thermostat.  The boiler works just ok, but it's not controlled by the thermostat anymore 

[Marat · Accepted solution]

Hi AndaPanda,

Nope, thank you)

[Marat]

Sorry, forgot to ask a question. The question is how to get the Heat link replaced?

[DragosC]

Hi there, @Marat. 

Thanks for letting me know. I'm sorry to hear that. Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
 

[Marat]

Hi DragoS,

I contacted your specialists and they sent me a replacement for my broken heat link. Everything is good now, thank you.

[AndaD]

Marat, I am more than happy to hear this. Let's be optimistic that everything will be sorted in no time. Is there anything else I can assist you with at the moment? 

[Marat · Accepted solution]

Hi AndaPanda,

Nope, thank you)

[AndaD · Accepted solution]

Thanks a lot for your reply, Marat. Since the issue was properly addressed, I'll go ahead and lock this thread. If you're experiencing other issues, please don't hesitate to reach back and we'll be more than happy to assist you. Take care and stay safe.