Heat link!

[Andy2]

Iv read a few other people have a problem with the heat link being dead! 
I followed all the instruction given to try and reboot it but it’s still dead and only been in 2 years! I’m now unable to turn on the heating! How do I get in touch with someone to organise sorting the issue and getting a replacement under warranty! 

reagrds Andy

[AlexD]

Hi @Andy2 . Thanks for letting us know here. I am sorry to hear you are facing this behavior with your thermostat.

Should you wish to get in touch with our live support lines directly, you can use the info in this link: https://bit.ly/3z2CEPC . Both phone and chat are open between 08:00 - 19:00 weekdays and 09:00 - 17:00 weekends. 

I would also be happy to try and assist you further here.

You mentioned you tried to reboot the device. Did you try and reboot it by pressing the button on it or by cutting the power to the Heat Link?

Best regards,

AlexD

[AlexD]

Hi @Andy2 , I wanted to check in.

Do you need any further assistance with your thermostat?

If so, make sure to let me know.