09-16-2021 09:29 AM
How do I contact you via email, my heat link has failed I’ve had the system since 17.02.2020
09-17-2021 01:25 AM
Hi @Woody67 .
I am sorry to hear that you're Heat Link is not working as expected anymore.
I or any of my colleagues would be happy to try and assist you here with it if you could give us some more details about what's going on with it.
If you would like to reach out to any of our other support channels you can use this link: https://bit.ly/3z2CEPC . Just make sure the correct region is selected at the bottom, if you need to change it, and select the contact us option. You will get a list of all our other support channels where you can reach us like phone, chat or social media.
09-19-2021 01:26 AM
Hi @Woody67 , I wanted to check in.
Do you need any further assistance with your thermostat? If so, make sure to let us know here.
09-19-2021 09:53 AM
Hi Alex
09-20-2021 07:28 AM
Thanks for letting me know @Woody67 .
If you already checked that the power is ok, try and power cycle the Heat Link, if you have not already.
Turn the power off to the Heat Link for a few minutes, if you are comfortable in doing so, and then turn it back on. See if after the Heat Link has any reaction when you press the button on it and let me know here.
09-20-2021 11:32 AM
My electrician tried all of that.
Jan
09-21-2021 08:17 AM
Thank you so much for letting us know. Did you try to press the button on the Heat Link and see what happens?
09-21-2021 11:29 AM
Yes nothing
09-23-2021 07:28 AM
We'd love to investigate this further — please fill out this form so we can gather your details securely and let us know once you've done it: https://bit.ly/3oVDg4g . Make sure to include the display serial number starting with 09A (3rd generation thermostat)/15AA(Thermostat E), the email associated with your Nest account and your full post address.
09-25-2021 04:17 AM
I have completed the form but i'm not 100% what my nest account @ reference is as my electrician set it up on my mobile nest control app it shows Janette Forrest and under the greyed out house with ! The Withers which is my houses name.
09-25-2021 04:18 AM
The Full address:
The Withers
Valeswood
Little Ness
Shrewsbury
SY4 2LH
09-26-2021 07:11 AM
Thanks for letting us know @Woody67 , me or one of my colleagues will soon reach out to you over email.
10-27-2021 01:58 AM
Hello again,
Just checking in. Do you still need our help?