10-13-2021 03:09 AM
Our heat link has died and has no power. We've followed all trouble shooting guides and also had a professional come out and look and has confirmed it's dead. It's less then 2 years old, so was wondering what the next best steps would be as we need heating and currently can't even get it on.
10-13-2021 03:26 AM
Ring Nest and tell them, as simple as that
11-09-2021 04:38 AM
Hey @JMHarding,
Thanks for reaching out. I'll do my best to get this sorted for you as soon as possible.
Here are some helpful troubleshooting steps:
Press the button on the Heat Link and check if you have any lights on it
Check if the circuit breakers and the switches are set to on
Turn them off and then back on
Press on the button again and check for LEDs
Could you also help me with some answers to these questions?
How long has your thermostat been installed for?
Did the issue happen during the installation?
Is there any error on the Nest thermostat display?
Have you had any power cuts recently?
Have you had any work done on your electrical or heating systems recently?
If yes, was the power properly restored at the fuse board after work was done?
How many zones ( thermostats ) are present in the setup?
Regards,
Cristian
11-30-2021 06:18 AM
Hello again. Just checking in. Do you still need my help?
12-06-2021 08:04 AM
Hi. Since there haven't been any replies I will go ahead and lock this thread.
If anything else comes up that we can assist with, make sure to reach out to us on any of our support channels.
Best regards,
AlexD.