Replacement Heat Link required as still under warranty

[Dingall]

My nest thermostat had suddenly it stopped working, showing now power through the heat link,  no lights on heat link.  Has been tested by an electrician.  Purchased  via Amazon U.K. July 2020, I need a replacement as still within 2 year warranty. Posting here as I can’t find any other way of contacting anyone to deal with this issue. 

[Frustratedddd]

You purchased from Amazon, they are responsible for your problem. Reason being, the item has not lasted for a reasonable length of time.

Look up UK Consumer Law. [Consumer Rights Act 2015]

I suppose the other way is read the other vast amount of problems on here asking exactly the same question, and how they solved it.

[Livelovelaugh]

You can call Google on +44(0) 808 169 2307.  

Mine died on Friday and a replacement arrived Tuesday.  The support centre will guide you through the entire process.  You must get a case numbers from them. You need to be patient as they will ask  many questions.  Good news you can claim  for installation too.

[CristianC]

Hey @Dingall,

I'm sorry for the late reply. Did you manage to resolve the issue in the meantime? Let me know if there's anything I can do to help.

[CristianC]

Hello again. Just checking in. How's it going with your Heat Link?

[AlexD]

Hi. Since there haven't been any replies I will go ahead and lock this thread. 

If anything else comes up that we can assist with, make sure to reach out to us on any of our support channels. 

Best regards,

AlexD.