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Nest heat link

Lids
Community Member

Heat link on nest learning thermostat not connecting after install only 7 months old- indicator light yellow- tried all the troubleshooting guides and still no response to unit, heating on manual now but I believe I need a replacement unit. 

4 REPLIES 4

Frustratedddd
Bronze
Bronze

Heat Link with yellow light is, Heat link disconnected from the thermostat

Have you tried restarting the thermostat by pressing against the wall until house comes back on then release? See if the light goes to green on the Heat Link?

Failing that you can reset the heat link, press button for 30 seconds until blue light pulses, then release? You will have to pair your thermostat again after.

 

 

CristianC
Community Specialist
Community Specialist

Hey @Lids,

I'm sorry for the late reply. Let's try these steps:

1. Bring the display and base closer to the Heat Link and make sure the boiler is not in between the Heat Link and thermostat - only if possible.
2. Turn off the router and other WiFi or Bluetooth devices ( router, speakers, cordless phones, baby monitor, etc. ).
3. Select Replace Heat Link.
4. Enter the entry key ( do not confirm it yet ) — you can find it at the bottom side of the Heat Link, near the screw.
5. Restart the Heat Link twice by pressing on the Nest button for 30 seconds each time.
6. Confirm entry key.

Let me know how it goes.

CristianC
Community Specialist
Community Specialist

Hello again. How's it going with your thermostat? 

AlexD
Community Specialist
Community Specialist

Hi. Since there hasn't been any replies I will go ahead and lock this thread. 

 

If anything else comes up that we can assist with, make sure to reach out to us on any of our support channels. 

 

Best regards,

AlexD.