Heating just stops

[Js6]

I’ve had the neat learning thermostat for a few years.  About a month ago, I touched the thermostat and I gave it. Big shock from static . The thermostat restarted but since then, it randomly stops heating.  The thermostat is still on and set to the desired temp but the house gets very cold,  last night the thermostat was set at  73 but the house temp was 66.  If I turn the thermostat off and on, it starts working properly.  Any suggestions? I was thinking of rebooting it 

[merdan8627 · Accepted solution]

I suggest that you perform in internal restart process; not just a power cycle.   My Nest has stopped sending a heat demand signal to my furnace a few times lately, after a year of no issue, even though it shows Orange as if it is running.   I have had to remove from backplane and perform full restart to get unit to correct.   

[Js6]

Thank you. That was my thought too

[MelbaDT]

Hey folks, 

Thanks for taking the time to respond to this, merdan8627. I appreciate your suggestion. 

Js6, thanks for reaching out to the Google Nest Community. I just wanted to drop by to ensure everything is covered here. Feel free to let us know if you still need help. 

Best, 

Melba

[MelbaDT]

Hey there, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been awhile since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba