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Heatlink dead

dhanratty
Community Member

Hi,

 

My heatlink has died, I see a good support system in UK through boxt. I am in Ireland, there is no support number, email etc. how can you remedy this please?

 

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @dhanratty 

You can contact Google Nest Support here. 

Hope you are getting things resolved soon. 🙂

george_t
Community Specialist
Community Specialist

HI @dhanratty. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

 

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

GeorgeT

DragosC
Community Specialist
Community Specialist

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.

george_t
Community Specialist
Community Specialist

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

GeorgeT