06-16-2023 10:08 AM
Hi There,
My Heatlink is broken and had power issue. A couple days ago it lost power. The diode is broken. What to do?
thanks for the help!
06-17-2023 08:23 AM
Hi there! Sorry to hear that, but no worries, I'll do my best to assist you. Could you please let me know if there are any LED lights on the Heat Link?
06-18-2023 12:16 AM
Hi, Thanks! No there are no leds burning. There is no power in.
06-18-2023 12:57 AM
Hello there! Can you please answer these questions:
1. How long has your thermostat been installed for?
2. What is showing on the Nest thermostat display?
3. Have you had any power cuts recently?
4. Have you had any work done on your electrical or heating systems recently?
5. How many zones are present in the setup?
06-18-2023 06:07 AM
Hi!
1. for 2 years
2.Nothing Heatlink has no power,
3. no
4. no
5. 1
06-18-2023 06:23 AM
Thanks for replying. Could you also please try or confirm the following steps:
1. Check if all the breaker switches are set to on.
2. Turn them off and back to on.
3. Try to turn on manual mode.
06-19-2023 01:43 PM
Thanks!
switches, there are no switches on the heatlink only a button
But There is no power in. On the internet people talking about the powerunit (diode) is broken. Its the same thing here 🙂 I have no power on the Heatlink
06-20-2023 12:09 AM
Thanks for letting me know. Would it be alright if I send you an email with a form to complete, in order to create a case in my system with your issue? Afterwards, we can proceed further.
06-20-2023 07:41 AM
Hi, yesss. Perfect! #
06-20-2023 07:46 AM
I sent you the email with the form. Please let me know here once you manage to complete it.
06-23-2023 07:49 AM
Hi, I wanted to check in. Make sure to let us know here once you complete the form, so me or one of my colleagues can check it.
06-25-2023 12:02 AM
Hi there, just checking in with you. As you haven't replied, I'm gonna go ahead and close the case. If you need anything else, please let me know. Have a great day ahead!
07-29-2023 04:44 AM
Hello, I filled in the form, but no response at it. I dont have heating for months now, dont leave me hanging here. Could you please **bleep** with a solution?
07-31-2023 03:22 AM
Hi @Ramon1981 . I managed to locate the form you submitted. I will be in touch over email with further information. Let me know here once you've received my email.
08-02-2023 03:47 AM
Hi there @Ramon1981. Have you seen the email from my colleague?
08-02-2023 03:47 AM
Hi there @Ramon1981. Have you seen the email from my colleague?
08-02-2023 04:01 AM
Hi Paul,
Yes, thanks! i am on it.
08-02-2023 04:02 AM
Alright, pelase give me a message here when you've done it. Thanks.
08-02-2023 10:50 AM
I just did it 🙂
08-03-2023 02:59 AM
Thanks! My colleague sent you an email with the options we have available. Please let me know here once you've replied.
08-05-2023 05:44 AM
Hello there! Just checking in with you. Did you see my colleague's previous message?
08-06-2023 05:56 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.