[Help] My Google Nest Thermostat not connecting to internet. How do I Fix It?

[MSOn]

nest thermostat not connecting to internet.  I Have found the issue with my Google nest thermostat as it unable to find the connection. How do I Fix it?

[catheryn]

Hello @MSOn!

Thank you for reaching out to the community. I apologize for the inconvenience you're experiencing while setting up your Nest Thermostat.

I understand you're having trouble connecting it to the internet. Don't worry, I'm here to help.

Before we troubleshoot, please provide the following information:

• Has the device been paired before?
• What type of Nest Thermostat do you have?
• Are you receiving any error messages?
• How far is the device from your Wi-Fi router?

Once I have this information, we can determine the best steps to connect your device successfully.

Thanks you, 

Catheryn

[MSOn]

I  have followed all the steps mentioned above. Still facing the same problem.

[catheryn]

Hi @MSOn, 

Thanks for your response. I'm sorry to hear that you're still experiencing this issue.

To help us diagnose the problem, could you please reply to this thread with the questions listed before?

In that way we can determine what the issue is and provide you with specific troubleshooting steps.

Thanks, 

Catheryn