Help please

[Amanda59]

I had my nest thermostat fitted with new boiler in November 2020. It worked great and loved that I could control my heating remotely. In october 2021 it dropped off my wifi and whatever steps I follow it says  WI-FI connection error nest.com/5.

When I had it serviced the engineer couldn't make it work either.

Can anyone help me please?

[CristianC]

Hey @Amanda59,

Thanks for reaching out. Let's get this sorted for you. Try to restart the thermostat and let me know if you still have the same error message. 

[AlexD]

Hi, I wanted to check in. Do you still need assistance? If so, make sure to let me know.

[george_t]

It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.