Hi my nest is getting a W5 error, how to replace.

[John3811]

It's pretty new can't be more then 2 years old

[Jenelyn_O]

Hi John3811, 

Thanks  for reaching out — we'd love to help.

Please try to restart your Nest Thermostat by going to "Settings" then "Reset" and "Restart". Also, restart your router. 

Let me know how it goes.

Best,

Jenelyn

[Jenelyn_O]

Hi John3811,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake