History.....

[Zippo99]

Hi,

Is it possible to show more than 10 days usage in history?

[MplsCustomer]

@Zippo99 

The most we can get for 24/7 video history is 10 days, but we can get up to 60 days of EVENT video history:

https://support.google.com/googlenest/answer/9681538?hl=en

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@Zippo99m, I hope that MplsCustomer's response answered your question. Let us know if you have other questions and we'd be glad to assist you.

Thanks,

Edward

[EdwardT]

Hi Zippo99m,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Zippo99m,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Zippo99]

Hi,

Thanks for the responses - I thought I put my query for thermostat only (?), therefore MplsCustomer's response isn't relevant (I have no video hardware from Google).

Please let me know if I made an error in not making the query explicit enough?

Thanks

Mike

[MplsCustomer]

@Zippo99 

My apologies. I'm just another Google Nest customer and failed to take note that you had indicated a "Nest Thermostat" and mistakenly assumed you were talking about Nest Aware's 10-day limit on 24/7 video history.

The Google Nest help page below refers only to 10 days of energy history for thermostats. Perhaps Google Nest Community Specialist @EdwardT  can answer whether it's possible to get more than 10 days of energy history.

https://support.google.com/googlenest/answer/9247300?hl=en#zippy=

[Zippo99]

No problem - didn't wish to cause offence!

Cheers

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help as always!

@Zippo99. aside from the Energy History, you could also opt in to Nest Home Report which is a monthly email that summarizes your energy use. You can click on this link to learn more about this.

Thanks,

Edward

[Zippo99]

@EdwardT - Yes, I already subscribe to the energy report, I'm in the top 20 per cent of users! Which considering energy prices is a good thing...

Thanks

[EmersonB]

Hi everyone,

@Zippo99 I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.

I appreciate your response, @Edward and @MplsCustomer.

Regards,
Emerson

[Zippo99]

@EmersonB - I think I've got all the information I need. Although I can't get exactly what I want, at least I know I'm doing all that's possible.

And thanks to @EdwardT and @MplsCustomer 

Cheers

[EmersonB]

Hello Zippo99,

Thanks for getting back to us. It's good to know that you were able to get what you needed. Let me know if you have any additional questions from here.

Thanks,
Emerson

[EmersonB]

Hi Zippo99,

I'm dropping by to ensure that everything is covered here. If you have other questions and concerns, feel free to let me know.

Best,
Emerson

[Jhonleanmel]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel