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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4530 Views
  • 0 replies
  • 5 kudos

Peak power consumption of Google Nest thermostat

Can someone PLEASE tell me what the peak power consumption is (i.e. worst case VA load) for a Google Nest thermostat? I am trying to make sure my transformers are correctly loaded. I have not been able to find this spec anywhere.Thanks

jammy54 by Community Member
  • 2001 Views
  • 18 replies
  • 2 kudos

Heat Link Issue

There is no power on the heat link. No lights and clearly not working. There is no power going into it but nothing happening with the device. I did post before and a link was sent to me to report the problem again and I filled the form in twice but n...

Nadit1979 by Community Member
  • 312 Views
  • 6 replies
  • 0 kudos

Heat link issue

Hello,I have an issue with the heat link, it stopped working a week ago. I tried the 30 second button press reset, I tried turning the power off but nothing happened. What can I do?

CatalinT by Community Member
  • 635 Views
  • 14 replies
  • 0 kudos

Locked nest thermostat is now offline

I keep my thermostat locked but what to do when it goes offline? I can’t control the thermostat now because I can’t enter my pin when it’s offline

jazmine79 by Community Member
  • 235 Views
  • 3 replies
  • 0 kudos

Setup Code 1gen Nest Thermoststat

1st Gen Nest Thermostat has no setup id in the Nest App menu, only lists that it is connected with an accountIn order to add it to Google Home for domotica I need the 6 setup digits (they are not on the back of the device, there is also no QR code, h...

ruudvz by Community Member
  • 152 Views
  • 1 replies
  • 0 kudos

Thermostat Eco mode

Hello, I've had my nest thermostat for a couple months now, and I've tried turning off everything to do with the eco mode. Home/away routines, deleting it from the schedule, creating my own temp settings, etc. However whenever I leave home it turns o...

Bchow2 by Community Member
  • 184 Views
  • 1 replies
  • 0 kudos

Google Nest Thermostat

My Google Nest Thermostat constantly jumps offline. I check the wiring and it's good to go. Can you tell me other troubleshooting that I can do?

woogie72 by Community Member
  • 242 Views
  • 3 replies
  • 0 kudos

Resolved! What generation is my unit? I

 this is an older unit, but the connector seems to be like the 3rd gen. I've lost the base during a move and want to find the right replacement base. Any other way to determine what i really have?

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