07-31-2023 12:34 PM
Our Nest Thermostat's - Home/Away Assist - Activity History is not working. It is no longer showing any Activity in our cottage when we know there has been some. It just keep showing - No events.
I've searched on this Forum and see others have the same issue, but nothing has been resolved.
None of the settings have been changed, and it it used to work flawlessly. Not so much any more.
08-05-2023 10:58 AM
08-06-2023 08:56 AM
Yes I tried them all and nothing worked to correct this ongoing issue.
08-06-2023 09:11 AM
Hi everyone,
Thanks for reaching out and for taking the time to follow the troubleshooting steps in the link provided above. We'd like to investigate this case for you. Please fill out this form and let me know if you're done.
I appreciate the input, Zoe.
Regards,
Jenelyn
08-08-2023 06:43 AM
Not too sure why I need to fill out a form. The Activity History is just not showing anything. For over a month now it just states - “No Events”. The sensor does show if someone is home, but nothing changes in the Activity History.
10-04-2023 05:42 PM
Hi everyone,
Sorry for the delayed response, @Broncor. I wanted to stop by and see how I could help. The team would like to learn more about what’s happening with your Nest Thermostat activity history. The form would help us with the information required to get a closer look.
@Shellbella, We're sorry for the trouble this may have caused you. Let's see what's going on. Please answer the following:
I appreciate the help here, Jenelyn.
Best,
Renz
08-06-2023 03:47 AM
Mine hasn't been working for weeks now either. Reset the thermostat. All kinds of troubleshooting w wifi. Nothing.