Home Away Assist stopped working

[evernon]

Home Away assist stopped working a few weeks ago right around the time Google introduced the new Leaf program. What used to happen is when I would leave the home, the Thermostat would go to Eco and the indoor cam would turn on. When I returned cam turns off and Thermostat goes to regular programming. I am only using my iPhone for location and no other devices are enabled. If I go into history of events, its all blank.

Tshooting I have tried:

• Used the Nest app, Nest + Home Apps and Home App only (3 different setups) and the result is the same.
• Removed and added the Thermostat and no change.
• Uninstalled and reinstalled both apps and no change.
• Tried it on a different iPhone and no change.

Other devices: Nest Doorbell, 3xProtects none of which sense the phone.

Super frustrating since this used to work so well. Any suggestions?

[Nontechmike]

You're not the only one ☹️- Google dont seem to care/accept responsibility - see this ticket as well Here

[miltex145]

https://support.google.com/googlenest/answer/9261396
Under either the "Nest thermostats" or "Nest cameras and Nest doorbells" sections.
For me, the "Your camera didn’t switch on or off as expected" topic under the "Nest cameras and Nest doorbells" section fixed my problem. As I suspected, the "Google Home" and "Nest" apps on the iPhone are fighting each other and causing Home/Away Assist not to work properly. What resolved the problem for me was following the instructions under bullet point #3 which was to setup the "Routines" function within the Google Home app which sets it as running the Home/Away assist function with my iPhone from now on and that automatically shuts it off within the Nest app. Now the 2 apps don't fight each other anymore and the cameras properly turn themselves on when I leave and off when I return home. Interestingly enough, I'm finding that it works best if I do the same with my wife's iPhone except set the Nest app to run her Home/Away assist which then automatically disables it within the "Routines" function in the Google Home app. I found that if both of our iPhones are setup to have the Google Home app control the Home/Away Assist function, the cameras will turn themselves on when she leaves the house and I'm still home as well as vice-versa. It would have been nice if Google hadn't ruined a good thing and just left the Nest app alone in the first place instead of making the Google Home app have to be running in tandem with the Nest app on our devices in order for the system to work.

[evernon]

Thanks. I did try that already and no change unfortunately. Seems Google has abandoned this feature although not sure why. Makes it a dumb thermostat at this point. 

[Jake]

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake

[GOGGLE]

Hi, I had an issue where my nest app phone status was constantly showing as 'not here' even though address and Google maps location matched.

To fix this;

1. Edited my address in Google home. Try changing it to next door and then back to correct address.

2. Edit the address in Nest app as above.

My phone location now works fine. After 2 months of useless Google support I had to figure it out myself.