01-13-2023 09:42 AM
Hi, I am home 23+ hours a day, simply go out to walk my dog. My phone app continuously switches to 'Away' and doesn't switch back. Sometimes even when home it switches to 'Away'🤔
Hasn't seemed to have affected the temperatures I've scheduled, but it is frustrating to me that it happens, and I can't solve it, plus it may affect things in the future.
I have it set to 'use my phone location' and ALWAYS have my phone with me.
Any suggestions of what I could do?
Thanks,
Mike
01-17-2023 09:33 AM
Hey there,
I wanted to follow up and see if I could be of any help. I found an article with more details on presence sensing, and how that work. I also found an article with more details on home/ away settings. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
01-20-2023 09:31 AM
Hey there,
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
Best regards,
Jake
01-23-2023 10:43 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake