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Home & Away with Nest Thermostat E

mikeatthemeadow
Community Member

Hi,  I am home 23+ hours a day, simply go out to walk my dog. My phone app continuously switches to 'Away' and doesn't switch back. Sometimes even when home it switches to 'Away'🤔 

 

Hasn't seemed to have affected the temperatures I've scheduled, but it is frustrating to me that it happens, and I can't solve it, plus it may affect things in the future.

I have it set to 'use my phone location' and ALWAYS have my phone with me.

 

Any suggestions of what I could do?

 

Thanks,

Mike

 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if I could be of any help. I found an article with more details on presence sensing, and how that work. I also found an article with more details on home/ away settings. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake