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HomeAway intermittently works

DK2022
Community Member

I use the Nest app for two thermostats. I have had the thermostats for 2 to 3 years and the home/away used to work all the time. It now mostly fails to change to Away when I am away. I have turned it off and on and sometimes it works but mostly not. I have the latest IOS update installed. Any suggestions?

8 REPLIES 8

DK2022
Community Member

I use the Nest app for two thermostats. I have had the thermostats for 2 to 3 years and the home/away used to work all the time. It now mostly fails to change to Away when I am away. I have turned it off and on and sometimes it works but mostly not. I have the latest IOS update installed. Any suggestions?

MelbaDT
Community Specialist
Community Specialist

Hey DK2022,

 

We’ve duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed.

 

Cheers, 

Melba

DK2022
Community Member

Additional info;  I took the advice of another poster’s workaround and left my nest program active in the background. So far it is working properly. I will reply later on if it continues to keep working.

MelbaDT
Community Specialist
Community Specialist

Hey DK202, 

 

Thanks for posting and looping us back in with the result of what you've done. We're glad to hear that it is working now. Keep us posted when the issue persists and we'll be more than glad to dig deeper into it. 

 

Cheers, 

Melba

DK2022
Community Member

Is there any reason why the program has to be open for the home/away function to work properly? It used to work with the program closed.

MelbaDT
Community Specialist
Community Specialist

Hey DK2022,

 

Most phones with newer OS nowadays have a option that would let the user choose to allow a certain permission from a specific app to use when the app is running. Once the app is not running, it ceases to use that permission. For instance, when you installed your Nest app on your phone, you were prompted to allow it to use your phone's location. It then gave you the option to either choose, Deny, Allow all the time or Allow while the app is running. If you choose the 3rd option, you will really need to ensure that your Nest app is always running at the background for it to use your phone's location and accurately use Home/Away Assist. 

 

Hope this answers your question. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in if you need more help with your thermostat. Feel free to let me know by replying to this thread. 

 

Best, 

Melba

DK2022
Community Member

My Nest app has always allowed it to use my phone’s location. This is a recent issue with the app having to be open for the home/away to work properly. Any additional thoughts?