Horrible Product

[PissedOffinTN]

I have three Nest learning thermostats.  One failed under warranty, was replaced at no charge.  The replacement unit failed after 3 months, and they are refusing to replace it saying that the warranty on the original thermostat carried over to the replacement thermostat.  What a load of BS!

I'm looking at a different brand, any suggestions?

[MelbaDT]

Hey PissedOffinTN, 

Sorry to hear about what you've been through and I understand how you feel. Rest assured that we'll take this as feedback — we'll ensure to learn from it to be able to deliver a better experience in the future.

Best, 

Melba

[PissedOffinTN]

So what are you going to do to resolve my issue?  Nothing.  That's why I will never have another Nest product again, and will spread the word how terrible these thing are.

[MelbaDT]

Hey there, 

I'm afraid that there's nothing that we can do as your device is already past its warranty period. We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan