Hot water not ‘speaking’ to boiler

[Plumella]

We have a new boiler (a few months old) and the hot water isn’t ‘speaking’ to the boiler. The house is roasting with heating, so we have to switch the boiler off and use immersion heater to have hot water.

we’ve had electrics checked - no problem.

we’ve done a factory reset. 
still have a problem.

[Jenelyn_O]

Hi Plumella,

Thanks for reaching out. I'd like to know more about it. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you see any messages or codes on your thermostat or in the app? Also, in what states are you located? 

Best,

Jenelyn

[zoeuvre]

Hi there, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[Jenelyn_O]

Hey Plumella,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, Zoe.

Regards,

Jenelyn