Hotwater in nest app (missing)

[NSx4]

Hello,

Ive reset my nest app as it was connected to my wife’s old iPhone.

Since the reset the hotwater seems to only work when heat link is switched to Manual mode.

i can’t find any information in the nest thermostat or app relating to hotwater. 

ive searched the internet and forums and it feels like im in an information loop without solving my problem.

help ! 

[Frustratedddd]

Just to confirm, Forget the app for a moment.

Are you saying the only way to get Hot Water is to press the button on the Heat Link?

Can you get Hot Water by the display, and turning on by boost for say 30 mins?

Just for get the App at present.

[NSx4]

Seems this way.

Combi boiler with a water tank. The tank cools when the heatlink isn’t on manual mode, to the point we have no hotwater, unless the heatlink is put into manual mode.

[Frustratedddd]

You are saying, hot water is achieved by pressing the Heat Link button or operating via the display only - Correct?The only way to get hot water is by manual mode and nothing else - correct?

Have you checked the motorised valves if you have them?

[NSx4]

Correct. My only way to get hot water is to put heat link into manual mode, via pressing the button on the heat link

[Frustratedddd]

I also asked - Have you checked the motorised valves if you have them?

Do you get hot water when the heating is on?

[Guarcax]

Hi @NSx4!

Thanks for posting in the community.

I'm sorry to hear that your Nest Thermostat is not activating the hot water unless you use the manual mode in the Heat Link. Don't worry, help is here.
When there is no option in the thermostat for hot water, it is necessary to set again the hot water with the following steps that will help you to fix this issue:

• Select settings.
• Equipment 
• Pro Setup 
• System boiler
• Configure heating 
• Hot water on/off from the thermostat display.

If the trouble persists, follow the steps below:

• Select settings.
• Equipment
• Pro Setup
• Other
• (configure heating)
• Hot water on/off from the thermostat display.

Let me know how it goes.

@Frustratedddd thanks for your assistance in this thread.

Best regards,

Daniel.