Newly installed Thermostat e cannot find networks

[Timothy1957]

I followed all the support steps to no avail and opened up a case 2 days ago but the ticket is still being created? How long does it take to get some support?

[Timothy1957]

I was able to get through support chat, after trying unsuccessfully using the calling option (auto attendant didn't recognize me pressing 1). Because my thermostat has a w5 error message it's being replaced.  A new one will be shipped and upon receiving and installing, I'll send the defective one back.

[maedacortez]

Hi Timothy1957,

Thanks for reaching out. I understand that you will receive a replacement, which sounds great! I am here to help! Please let me know if you have any other questions.

I will be awaiting your response.

Regards,

Manuel

[Timothy1957]

I received the replacement today and other than having to charge it up with the micro usb, it's all good!  It found my network and I was able to set it up on the Nest app!  Life is good!

[maedacortez]

Hi Timothy1957,

That sounds great! I am happy to hear that the inconvenience was resolved.

Regards,

Manuel